FAQ
About Mahbubi
What is Mahbubi?
Mahbubi is a marriage app made especially for Muslims and Arabs looking for serious, long-lasting relationships 💍. Our mission is to help you find love with someone who shares your values and dreams ❤️.
With Mahbubi, connecting with potential partners is easy and fun 😊. You can chat 💬, send photos 📸, videos 🎥, and even voice chat 📞 to get to know each other better. We use the latest technology and personalized features to make your experience seamless and enjoyable 🌟.
We take pride in maintaining ethical standards that align with Islamic principles 🕌, ensuring a respectful and trustworthy space for everyone 🤝.
Why should I use Mahbubi?
Mahbubi is perfect for those seeking meaningful, long-lasting relationships 💕.
Here’s why: Serious Connections: Find genuine, committed partners 💍. Innovative Features: Enjoy advanced search filters, profile boosts, and unlimited messaging 🌟. Safe Environment: We review all profiles to ensure a trustworthy community 🔒. Cultural Compatibility: Connect with Muslims and Arabs who share your values 🕌. Global Reach: Meet potential matches from around the world 🌍.
Join Mahbubi today and start your journey to find your perfect match ✨. If you have any questions or need help, please contact us 📞. We’re here to support you!
How can I use Mahbubi?
At Mahbubi, we make connecting with potential matches easy and fun 💖. Our user-friendly interface and simple features make finding your next great love a breeze 🔍💕.
Here’s how Mahbubi can enhance your journey towards finding love: Likes:
- See who has viewed and liked your profile.
- Keep track of the profiles you’ve viewed and liked 😍.
Discover: -Find new members and people nearby. -Use our sorting options to explore more 🎯.
Chats:
- Keep your conversations organized.
- Get an easy overview of your chats and sent messages 💬.
Mahbubi is designed to make your search for true love enjoyable and smooth. Start your journey with us today and experience the difference ❤️
Is Mahbubi free?
Mahbubi is a premium marriage service for people seeking serious relationships 🏆. By joining, you become part of a global community of individuals searching for lifelong partners ❤️.
Key Points:
- Global Community: Connect with like-minded people worldwide.
- Premium Features: Some features are free, but our premium features come with a small fee and enhance your search for love.
- Support and Innovation: By supporting Mahbubi, you help us continue to innovate and provide the best tools for finding everlasting love 😍.
- Premium Experience: We offer a superior experience that sets us apart from other marriage services.
- Smooth Journey: We make finding the right partner smooth and enjoyable 💖.
Join Mahbubi today and start your journey to find true love!
What is the minimum age to have a Mahbubi account?
Mahbubi is for adults 18 and older 😉. If you're under 18 👶🏻, please wait until you're of age to create an account.
We ensure all users meet the minimum age requirement for a safe platform. Thank you for understanding, and we look forward to welcoming you when you turn 18 ❤️.
Be patient, and Mahbubi will be here waiting for you to find everlasting love 😍.
Can I use Mahbubi all over the world?
Yes, you can use Mahbubi from anywhere in the world on any device! 💻📱🖥️ Just download the Mahbubi app from the App Store or Google Play, or visit Mahbubi on any internet browser. Enjoy! 😉
Sign Up
How do I sign up on Mahbubi?
Welcome to Mahbubi! Let’s get you started on finding everlasting love 😉 You can sign up using your email, Apple ID, Google, or Facebook account. Here’s how:
- Visit Mahbubi or download the Mahbubi app from the App Store or Google Play.
- Click "Sign up" and choose your preferred sign-up method: email, Apple ID, Google, or Facebook
- Follow the on-screen instructions to enter your details and allow the necessary permissions.
- That’s it! You’re now ready to start your journey on Mahbubi 👏🏻
We hope you enjoy Mahbubi and find your soulmate soon 😍
How do I choose a strong password?
Creating a strong password is crucial for your security. Here are some tips to help you craft a strong password 💪🏼🛡:
- Mix it Up: Use a combination of uppercase and lowercase letters, numbers, and symbols.
- Avoid Personal Info: Don’t use easily guessable information like your name, birthdate, or address.
- Stay Away from Common Passwords: Avoid passwords like "password" or "123456."
- Use a Passphrase: Consider using a phrase instead of a single word.
- Use a Password Manager: These can generate and store strong, unique passwords for all your accounts.
Remember, a strong password is key to keeping your personal information safe and your account secure 👌🏼
Why did my Mahbubi sign up fail?
If your Mahbubi sign-up failed, it might be due to incorrect information entered during the process. Here are some tips that might help 🙃:
- Follow the instructions for each step carefully.
- Ensure all required fields are filled in correctly.
- Check your internet connection.
If the issue persists, please send us a screenshot and a detailed description of the problem, and we’ll assist you as soon as possible 🔧
Why is my account under review?
Your account may be under review because we prioritize the safety and quality of our community on Mahbubi 🤩 We thoroughly review all new profiles to ensure a positive experience for everyone 👷♀️
Once your profile is approved, you can start exploring and chatting with other members. This process usually takes a few hours, but during busy times, it may take a bit longer ⏳
We appreciate your patience and thank you for being a valued member of our community 🙏
Can I have more than one account on Mahbubi?
Each person can only have one account on Mahbubi ⚖️ This ensures that the people you meet are real and that your experience on Mahbubi is safe and authentic 🙌🏼
Log in
What can I do if I forgot my password?
Forgot your password? No worries! Follow these steps to reset it:
- Go to the login page on Mahbubi.
- Click "Forgot Password?"
- Enter your email address.
- Click "Reset Password."
- Check your email (and spam folder) for the reset link. Click the link and follow the instructions.
Once reset, you can log back into your Mahbubi account. If you need help, please contact us 🔧.
What can I do if I forgot my Apple ID, Google or Facebook password?
If you've forgotten your password for your Apple ID, Google, or Facebook account, we can't help you retrieve it directly. Follow these steps instead:
Mahbubi Sign-In Page: Select the platform (Apple, Google, or Facebook) that your Mahbubi account is connected to.
Recover Password: Follow the instructions provided by the platform to recover your password.
Sign In Again: Once you've updated your password, try signing in to your Mahbubi account again.
If these steps don't work, contact the platform's customer support for further assistance. Best of luck! 🍀
What can I do if I didn’t receive the password reset email?
If you didn't get the password reset email, try these steps:
- Check Spam/Junk Folder: Sometimes the email ends up there.
- Double-Check Email: Ensure you entered the correct email address.
- Wait a Few Minutes: It may take a few minutes to arrive.
If you still haven't received it, please contact us and we'll help you resolve the issue 🔧.
What can I do if I didn’t receive the confirmation email?
If you haven't received the confirmation email, don't worry:
- Check Spam/Junk Folder: The email might be there.
- Contact Us: If you still can't find it, contact us, and we'll help resolve the issue.
We'll make sure you can start using Mahbubi as soon as possible 🙌🏻🔧.
What can I do if I can’t enter my Mahbubi account?
If you're having trouble accessing your Mahbubi account, try these steps:
- Check Login Details: Ensure you're entering the correct email and password.
- Reset Password: Click "Forgot Password?" on the login page and follow the instructions.
- Check Internet Connection: Make sure you have a stable connection.
If you still can't access your account, please contact us, and we'll help you resolve the issue 🔧.
Why am I told “No account associated to this email”?
Here’s why you might see this message:
No Mahbubi Account: If you haven't created a Mahbubi account yet, join us via the Mahbubi app 📱.
Typo in Your Email: Double-check your email for any typos and ensure it’s the one associated with your Mahbubi account 📧.
Account Deletion: You might have previously deleted your account. If so, create a new account with the same email.
Still facing issues? contact us with all the relevant information, and we’ll help you out 😎.
Why is my account banned?
We love helping singles create deeper connections 💖, but member security is our top priority 🔐.
Your account will be banned immediately if it violates Mahbubi's Terms of Use. Review the terms under Settings. If you have questions, please contact us 👍🏼.
Will I lose access to my Mahbubi account if I deactivate my Apple ID-, Google- or Facebook account?
No worries 😊 Deactivating these accounts won’t keep you from accessing Mahbubi. Just follow these steps:
- Go to Mahbubi sign-in.
- Press "Forgot Password?"
- Enter your Mahbubi email.
- Tap "Reset Password."
- Check your email (and spam folder) for the reset link.
- Follow the steps in the email to reset your password.
Done! ✌🏼
How do I log out?
Logging out of your Mahbubi account is simple:
- Open the Mahbubi app or website.
- Go to Settings ⚙️.
- Scroll down and tap Log Out.
You’re now logged out. See you next time! 👋🏼
Account
Can I change my gender on Mahbubi?
Mistakes happen, but for safety reasons, you can't change your gender after setting up your account ⚠️. To correct it:
- Create a new account with the correct information 🆕.
- Contact us to delete the incorrect account 🗑️.
We appreciate your understanding! 🙏🏼
How do I change my password?
Changing your password is easy:
- Go to Settings ⚙️.
- Click on the Password tab.
- Enter your current and new password.
- Click Save Changes.
Choose a strong password with at least 6 characters, including letters and numbers.
If you have any problems, please contact us for assistance.
How do I change my email?
To change the email on your Mahbubi account:
- Go to Settings ⚙️.
- Select Email 📧.
- Enter your new email address.
- Verify it with the code sent to your new email 📩.
Once verified, your new email will replace the old one. That's it! 🎉
Why did I receive an email confirming my email?
You received this because you signed up for Mahbubi or updated your email 📧.
Didn't Sign Up or Change Your Email? Someone else might have used your email. Please contact us immediately so we can investigate and protect your account 🛡️.
For any other questions, feel free to contact us. We're here to help 😊.
How do I change my notifications settings?
You can easily adjust your notification settings on Mahbubi to receive alerts about new messages, matches, and other activities 🔔.
iPhone:
- Go to iOS Settings ⚙️.
- Tap Notifications 📲.
- Select Mahbubi and allow notifications.
Android:
- Go to your phone’s settings ⚙️.
- Tap Apps 📱.
- Select Mahbubi, then tap Notifications under App settings and activate Show notifications.
Chrome:
- Click the three-dot icon at the top right
- Select Settings ⚙️ and click Advanced.
- Under Privacy and security, select Site settings 🔒 and turn on notifications.
Safari:
- Click Safari at the top of your screen 🍏.
- Select Preferences and go to the Websites tab.
- Tap Notifications and allow Mahbubi permission.
Firefox:
- Go to Mahbubi 🌐.
- Click the information icon next to the URL.
- Select Permissions and adjust notification settings.
That's it! You're all set to receive notifications according to your preferences 😊.
How do I connect my Mahbubi account to my Apple ID?
If you have an Apple ID, you can easily connect it to your Mahbubi account 👍🏻. Follow these steps:
- Go to Profile
- Tap Settings
- Tap Connections
- Tap Connect
- Follow the instructions from Apple
And there you go! 👏🏻
How do I connect my Mahbubi account to my Google account?
If you have a Google account, you can easily connect it to your Mahbubi account. Follow these steps:
- Go to Profile
- Tap Settings
- Tap Connections
- Tap Connect
- Follow the instructions from Google
You’re now connected 💫
How do I connect my Mahbubi account to my Facebook account?
If your Facebook account is full of photos where you look like a superstar 😎, you can easily connect it to your Mahbubi account. Just follow these steps:
- Go to Profile
- Tap Settings
- Tap Connections
- Tap Connect
- Follow the instructions from Facebook
Enjoy 🤳
My Mahbubi account is connected to the wrong Apple ID, Google account or Facebook account. How do I correct this?
No worries, here's how to fix it:
- Go to your Profile and tap Settings ⚙️.
- Select Connections 🔗.
- Tap Disconnect next to the wrong account ❌.
- Tap Connect to link the correct account 🔄.
- Follow the on-screen instructions 📲.
If you need further assistance, please contact us. We're here to help! 😊
How do I change language on Mahbubi?
Changing the language settings is easy:
- Go to your Profile and tap on Settings ⚙️.
- Find the Language option 🌐.
- Select your preferred language from the list. The changes will take effect immediately.
How do I delete my account?
To delete your Mahbubi account:
- Go to your Profile and click Settings ⚙️.
- Scroll down and select Delete account 🗑️.
- Follow the on-screen instructions to confirm 📲.
Your account will be deleted permanently within 48 hours. Please note that all data, including your profile, messages, and matches, will be lost. If you change your mind, you'll need to create a new account.
If you have any issues, please contact us. We're here to help! 😊
Profile
How do I edit my profile information?
You can spice up your profile and update your info by going to Edit Profile ✍️. The more details you provide, the better matches we can find for you 👩❤️👨.
How do I change my name?
To change your name, go to Edit Profile ✍🏻.
How do I change my profile text?
Hi,
If you want to update your profile with new content, you can write a few words about yourself and what you’re looking for under Edit profile ✍️
Please note that you can get the most out of your profile with a positive and engaging profile text that can attract more potential matches 🤩
Why can’t I change my profile text or name?
If you can't change your profile text or name, try logging out and back in.
If the issue persists, please contact us and we'll help you troubleshoot 🔧.
What does it mean that my changes are under review?
When your changes are under review, we're ensuring they comply with our Terms of Use 🗒️✅. This helps maintain Mahbubi's high quality 🏆.
We strive to complete reviews within a few hours. Thank you for your patience 🥰.
Why are my changes not approved?
We review all profile changes to ensure Mahbubi remains safe and respectful 🗒️✅. If your changes were not approved, they might have violated our guidelines.
Please review our guidelines and try again. If you have any questions, feel free to contact us. We're here to help!
Photos
How do I add photos to my Mahbubi profile?
Photos are your best tool for a great first impression 🤩. Here’s how to add them:
- Go to Edit Profile.
- Select Add Photos.
- Choose your photos.
Pro Tip: Clear, smiling photos attract the most Likes 😎.
How do I delete my photos?
To delete a photo from your Mahbubi profile, follow these steps:
- Go to your profile by tapping on your profile picture.
- Tap on "Edit profile" button.
- Find the photo you want to delete and tap on it.
- Tap on the "Delete" button in the bottom right corner of the photo.
- Confirm that you want to delete the photo by tapping on "Delete" again.
And that's it! The photo will be deleted from your Mahbubi profile.
Why are my photos being reviewed?
At Mahbubi, your safety is our top priority ❤️. We review all photos to ensure they meet our guidelines and maintain high community standards 🏆.
We strive to review photos quickly and appreciate your patience.
Why are my photos not visible on my profile?
If your photos are not visible, they might have been removed for these reasons:
- Person under 18
- Blurry or unclear face
- Someone other than you
- Nudity
- Promoting hate or violence
- Personal contact information
If you have questions, feel free to contact us 👍🏼.
Why are my photos not visible on my profile yet?
To ensure a safe experience 🏆, we review all photos before approval 📸. This usually takes a few hours 💫.
Why did my photo upload fail?
If your photo upload failed, check the following 🔧:
- Photo size should not exceed 2 MB.
- Photo type must be JPEG, BMP, GIF, or PNG.
- Ensure Mahbubi has access to your photos in device settings.
If you need further assistance, please contact us 👍🏼.
What is an avatar, and why is it used?
An avatar 🧑🎨 is a customized graphic or illustration that represents you on the app if you choose not to upload a personal photo 🖼️. It allows you to maintain your privacy 🔒 while still showcasing your personality ✨.
Can I use an avatar instead of uploading a photo?
Yes, you can use an avatar 🧑🎨 as your profile image if you prefer not to upload a photo 🖼️. This helps you stay private 🔒 while still participating in the app 💬.
Are avatars customizable?
Currently, the default avatars 🧑🎨 are not customizable ⚙️. However, we’re working on adding features that will allow you to personalize your avatar ✨ in the future.
Why does the app assign a default avatar to my profile?
We assign a default avatar 🧑🎨 to ensure your profile has a visual element 👁️ that makes it more engaging and approachable 🤝 for other users — even if you don’t upload a photo 🖼️.
Can I maintain my privacy if I upload a profile picture?
Yes, you can control the privacy 🔒 of your profile picture 🖼️. In the app settings ⚙️, you can choose who can see your photo 👀, allowing you to interact freely 💬 while still protecting your privacy 🤫.
Why do I need to upload a photo to see others' profile pictures?
To ensure fairness ⚖️ and encourage mutual interaction 🤝, you need to upload a profile picture 🖼️ before viewing others' photos 👀. This helps create a more balanced and respectful experience 🌟 for everyone on the app.
Contacting profiles
How do I contact other members?
Start a Conversation on Mahbubi
- Visit Their Profile: Find someone interesting.
- Click the Message Icon: Open the chat interface.
- Type and Send: Start the conversation.
Take the first step and reach out. Good luck and happy chatting! 💕
What is Instant Chat
Instant Chat 💬 is a feature that allows you to send or respond to messages instantly, making it easy to connect with others 🤝.
Instant Chat lets you message a member without waiting for a match ✅. As a non-premium member, you’ll receive one free Instant Chat every day 🗓️.
How does Instant Chat work?
You can use Instant Chat 💬 to answer messages sent to you or initiate a conversation with other users 🗣️.
However, there are limitations ⛔ depending on your daily usage and account status 👤.
Why is my Instant Chat temporarily restricted?
If you see a message stating your Instant Chat 💬 abilities are limited, it might be due to:
• Reaching your daily chat limit 📅 • Or our team is reviewing your profile 🔍 to ensure it complies with our community guidelines 📖.
What happens if I reach my daily Instant Chat limit?
When you’ve used all your instant chats for the day 💬, you can still explore other features of the app 📱 or wait until your limit resets the following day ⏳.
Where do I find the sent messages?
Under the Chats section, you'll find an overview of all your messages, including sent messages. It's the perfect place to keep track of your conversations and stay connected with other members on Mahbubi 💌.
In the likes page, you can see who you've liked, viewed, and who has liked and viewed you. This makes it easier to navigate through members you're interested in and find potential matches 😍.
Enjoy exploring your messages and likes, and may it lead you closer to finding your perfect match! 💕
How can I see if my message has been received?
To see if your message has been received:
- Go to the Chats section 💬.
- Check the message status: Look for a checkmark ✔️ or "Delivered" notification 📩.
These indicators show your message has been successfully delivered.
Can I cancel a sent message before the receiver opens it?
Once sent, messages are delivered instantly and can't be canceled or deleted 🚫✉️.
Take your time to compose thoughtful and respectful messages. Effective communication builds meaningful connections 💬💕.
Why did I loose a message?
If a message is no longer visible, it may be due to:
- Profile Deletion: The person deleted their profile, removing all conversations 🗑️.
- Account Ban: The person was banned, resulting in deleted conversations 🚫.
- Blocking: One of you blocked the other, causing the chat to disappear 🛑.
These conversations are permanently deleted and can't be recovered. Don't be discouraged! Keep exploring profiles and starting new conversations. Embrace the opportunity to create meaningful connections and discover new possibilities 💖.
Can I contact a member of the same gender?
On Mahbubi, you can only communicate with members of the opposite gender 💑. This helps users find potential partners who align with their romantic preferences and relationship goals ❤️.
How can I be notified about new likes or messages?
Stay updated on Mahbubi by enabling notifications for new likes and messages. Here's how:
In Mahbubi Settings:
- Open the Mahbubi app or website and go to Settings ⚙️.
- Choose Notifications 🔔.
- Select what you want to be notified about.
Phone:
- Go to your iOS Settings ⚙️.
- Tap Notifications 📲.
- Select Mahbubi.
- Enable Allow Notifications.
Android:
- Go to your phone’s settings ⚙️.
- Tap Apps 📱.
- Select Mahbubi.
- Tap Notifications.
- Activate Show notifications.
Chrome:
- Click the three-dot icon at the top right ⋮.
- Select Settings ⚙️.
- Click Privacy and security.
- Select Site settings.
- Turn on notifications.
Safari:
- Click Safari at the top of your screen 🍏.
- Select Preferences.
- Go to the Websites tab.
- Tap Notifications.
- Allow Mahbubi permission.
Firefox:
- Go to mahbubi.com 🌐.
- Click the information icon next to the URL ℹ️.
- Select Permissions.
- Adjust notification settings.
Stay connected and never miss an update on your dating journey! 📬💕
How do I get more matches?
To increase your connections on Mahbubi, try these tips:
- Complete Your Profile: Fill out your profile with detailed information and interests. A complete profile attracts more attention 📋.
-Upload High-Quality Photos: Use clear, high-resolution photos that showcase your personality. Smiling and engaging photos often receive more likes 📸.
Be Active: Regularly log in and engage with the app. Browse profiles, send likes, and start conversations 🔄.
Send Thoughtful Messages: Personalize your messages based on their profile. Thoughtful and genuine messages are more likely to get responses 💬.
Use Search Filters: Utilize search filters to find members who match your preferences. This helps you connect with people who share your interests 🔍.
Stay Positive and Patient: Building connections takes time. Stay positive and patient, and keep engaging with new people 😊.
By following these tips, you'll increase your chances of making meaningful connections on Mahbubi. Happy connecting! 💕
How do I block someone?
Your safety and well-being are our top priorities at Mahbubi. If you encounter a member who displays suspicious behavior or violates our community guidelines, you can block them to prevent further contact.
To block a member:
- Go to their profile. 2: Click the three dots in the top right corner
- Select Block 🚫.
Once blocked, they will not be able to contact you or view your profile.
To manage your blocked members:
- Go to Settings ⚙️.
- Select Blocked profiles to see and manage your block list.
If you wish to unblock someone, you can do so from the same section.
By blocking and reporting any concerning behavior, you help us maintain a positive and secure environment for everyone. Our team will review reports and take appropriate action.
Thank you for helping us keep Mahbubi safe and enjoyable for all users. 😊
Can I appear offline?
Currently, Mahbubi allows you to choose who can find and see your profile 🔒. You can select from the following options:
- Everyone 🌍: Your profile is visible to all users.
- Liked 💖 (Private Mode): Your profile is only visible to users you have liked.
- Matches 🤝: Your profile is hidden from everyone except your matches and ongoing chats.
This gives you more control over your privacy while still enjoying meaningful and real-time connections 😊.
How do I get better at finding love online?
We understand the importance of supporting our members in their journey to find love. That's why we offer "Online Success," a resource filled with practical advice and guidance to help you make the most of your interactions with other singles, both on and off Mahbubi.
Inside "Online Success," you'll find:
- Valuable tips and insights 💡
- Information to enhance your online dating experience 🌟
- Tools to navigate the world of online dating successfully 🛠️
Explore "Online Success" to increase your chances of finding that special someone. Happy reading and best of luck in your search for love! 💕📖
Premium membership
What is Premium membership?
A Premium Membership on Mahbubi unlocks exclusive features to enhance your online dating experience:
- Unlimited Chat: Send unlimited messages 💬.
- 20 Instant Chats daily 💬📅
- Unlimited Likes: Show interest in as many profiles as you want ❤️.
- See All Photos: View every photo on profiles 📸.
- Advanced Search: Use all search filters 🔍.
- Boost Visibility: Stand out and get noticed 🌟.
- Premium Badge: Attract more attention 🏅.
Upgrade to Premium Membership to make the most of your Mahbubi experience and increase your chances of finding love! ⭐️
Is there a trial period?
Currently, Mahbubi does not offer a trial period for Premium Membership. We believe in providing a high-quality experience for our committed members from the start ⭐️.
If you have any questions or need more information about the benefits of Premium Membership, please feel free to contact us 📞.
Can I transfer my Premium membership to another account?
Your subscription is connected with the account, which was used to subscribe with 👫 That’s why it’s not possible to transfer your Premium membership to an another account.
Let us know, if you have any further questions👨🏼🔧👷🏽
How do I know the expiration date of my Premium membership?
To find out the expiration date of your Premium membership 😊
- Open the Mahbubi App: Go to your profile.
- Go to Settings: Tap on the settings icon.
- Select Membership: Here you will see the details of your Premium membership, including the expiration date.
If you have any further questions, please contact us👨🏼🔧👷🏽.
How do I cancel my Premium membership subscription?
To cancel your Premium membership subscription, follow these steps:
- Open the Mahbubi App: Go to your profile.
- Go to Settings: Tap on the settings icon.
- Select Membership: Find your Premium membership details.
- Tap Cancel Subscription: Follow the prompts to confirm your cancellation.
Your subscription will remain active until the end of the current billing period. If you have any further questions or need assistance, please contact us 👨🏼🔧👷🏽
Payment
What's the processing time for purchasing?
As soon as your payment is successfully processed, you will have immediate access to the product or service you purchased. There is no delay in receiving your product once the payment has been completed.
If you encounter any issues with accessing the product after a successful payment, please contact us for assistance. We are here to ensure that you have a smooth and enjoyable experience with our platform.
Is the payment process safe?
We prioritize your safety and the security of your personal information on Mahbubi. When it comes to payment processing, we adhere to strict security standards to ensure a safe experience for our users.
All payment transactions are processed in compliance with the Payment Card Industry Data Security Standard (PCI DSS), which is a set of security requirements designed to protect cardholder data. This includes the encryption of sensitive payment information and the use of secure protocols for transmitting data.
By employing these security measures, we aim to provide you with peace of mind when making payments on Mahbubi. If you have any further questions or concerns about the security of your payment, please don't hesitate to contact us.
Which payment methods are accepted?
We understand the importance of providing convenient and flexible payment options for our members. To make the payment process as easy as possible, we offer several methods for you to choose from:
- Bank Card: You can make a payment using your Visa, MasterCard, or other accepted bank cards. Simply enter your card information securely on our payment page.
- Google Play or App Store: If you prefer to make the payment through your mobile device, you can use Google Play or the App Store. This option is available for both Android and iOS users.
For detailed information about the available packages and their prices, you can visit the Payment page on our website. If you have any specific questions or need assistance with the payment process, our customer support team is here to help.
We strive to provide a seamless and hassle-free payment experience, ensuring that you can easily access the benefits of Premium membership on Mahbubi.
Payment problems
I can’t complete a payment. What should i do?
We apologize for any inconvenience you may have experienced with your payment on Mahbubi.
To help resolve the issue, please ensure the following:
- Double-check the information you entered during the payment process to ensure there are no typos or errors.
- Make sure you have the latest version of the Mahbubi app installed on your device or use an updated web browser, preferably Google Chrome.
- Verify that your credit/debit card is accepted internationally and has sufficient funds to cover the required amount.
If you are still encountering difficulties with your payment, please contact us and provide them with detailed information about the issue you are facing. Our team will be more than happy to assist you and help resolve the problem.
Thank you for your understanding, and we apologize for any inconvenience caused.
Technical issues
How do I report a technical issue?
Sometimes, technology can have its glitches, but ensuring that you have the latest version of our app or browser can greatly improve its functionality. We recommend keeping your app or browser up to date to ensure a smooth experience.
If you encounter any issues or experience something that isn't working properly, please don't hesitate to contact us. Provide us with a brief description of the problem, and if possible, attach a screenshot to help us understand the issue better. Our team will investigate the matter promptly and work towards resolving it.
We appreciate your help in maintaining the high standards of Mahbubi and ensuring a seamless user experience. Thank you for your support!
Report profiles
How do I report someone?
Should you encounter a member who violates the rules of conduct at Mahbubi, we encourage you to report the case to us. We take such reports seriously and are committed to maintaining a safe and respectful environment for all users.
Here's how you can report a member:
- Go to the profile of the member you want to report.
- Click on the settings feature in the upper right corner of the profile.
- Select the option to report the member.
- Provide a detailed description of the reason for reporting, including any relevant information or evidence.
Once we receive your report, our team will review the information and take the necessary measures to address the situation. Your contribution to maintaining a high standard of behavior on Mahbubi is greatly appreciated, as it helps us create a positive and enjoyable experience for all members. Thank you for your cooperation!
What can I do if my Mahbubi account has been compromised?
If you believe that your account has been compromised or if you suspect any suspicious activity, we recommend taking immediate action to secure your account and protect your personal information. Here are some steps you can take:
- Change your password: Update your Mahbubi account password to a strong and unique one that is not easily guessable. Avoid using common passwords or sharing the same password across multiple platforms.
- Change the email connected to your Mahbubi account: If you suspect that your email account associated with Mahbubi has also been compromised, change the password for that email account as well. Consider enabling additional security measures, such as two-factor authentication, to further protect your email account.
- Log out from all devices: To ensure that no unauthorized person has access to your account, log out from all devices that you have used to access Mahbubi. This will help prevent any ongoing unauthorized activity.
- Check your email account: Review your email account for any suspicious activities, such as unrecognized login attempts or unusual emails. If you notice any unauthorized access or suspicious emails, take appropriate actions, such as reporting it to your email provider and changing your email account password.
- Report the incident to us: If you continue to experience suspicious behavior or believe that your content has been shared without your consent, please report this to us. Provide us with detailed information about the issue, including any relevant screenshots, the name of the member involved, and any additional information that can assist us in investigating the matter.
Once we receive your report, our team will review the information and take the necessary measures to address the situation and ensure the security of your account. Your privacy and safety are our top priorities, and we are committed to maintaining a safe and secure environment on Mahbubi.
If you have any further concerns or questions, please don't hesitate to contact us. We're here to assist you.
How do I report an impersonation or fake profile?
If you come across a Mahbubi account that is using your photo or personal information without your consent, it's important to report the case to us. Here's how you can do it:
- Go to the profile of the account that is using your photo or personal information.
- Click on the settings button or options menu, typically represented by three dots or lines.
- Look for the option to report the profile or user.
- Provide a detailed description of the situation and the reason for reporting. You can mention that the account is using your photo or personal information without your consent.
- Submit the report.
Once we receive your report, our team will review the information provided and take the necessary measures to address the situation. We take such reports seriously and will work to ensure that your rights and privacy are protected.
Thank you for helping us maintain a safe and respectful community on Mahbubi. If you have any additional concerns or questions, please feel free to contact us.
How do I report an underaged member?
If you come across an account on Mahbubi that belongs to a minor (under 18 years old), it's important to report the case to us. Here's how you can do it:
- Go to the profile of the account that belongs to the minor.
- Click on the settings button or options menu, typically represented by three dots or lines.
- Look for the option to report the profile or user.
- Provide a detailed description of the situation and the reason for reporting. You can mention that the account belongs to a minor who is underage.
- Submit the report.
Once we receive your report, our team will review the information provided and take the necessary measures to address the situation. Protecting the safety and well-being of minors is of utmost importance to us, and we will take appropriate actions based on the circumstances.
Thank you for helping us maintain a safe and responsible community on Mahbubi. If you have any additional concerns or questions, please feel free to contact us.
What should I do if a member asks me for money?
If someone on Mahbubi is requesting money from you, it's important to report the case to us immediately. Here's how you can do it:
- Go to the profile of the person who is requesting money from you.
- Click on the settings button or options menu, typically represented by three dots or lines.
- Look for the option to report the profile or user.
- Provide a detailed description of the situation and the reason for reporting, mentioning that the person is requesting money from you.
- Submit the report.
Once we receive your report, our team will review the information provided and take the necessary measures to address the situation. Protecting our members from scams and fraudulent activities is a top priority for us, and we will take appropriate actions based on the circumstances.
Thank you for being vigilant and helping us maintain a safe and trustworthy community on Mahbubi. If you have any additional concerns or questions, please feel free to contact us.