FAQ
About Mahbubi
What is Mahbubi?
Mahbubi is a marriage app made especially for Muslims and Arabs looking for serious, long-lasting relationships 💍. Our mission is to help you find love with someone who shares your values and dreams ❤️.
With Mahbubi, connecting with potential partners is easy and fun 😊. You can chat 💬, send photos 📸, videos 🎥, and even voice chat 📞 to get to know each other better. We use the latest technology and personalized features to make your experience seamless and enjoyable 🌟.
We take pride in maintaining ethical standards that align with Islamic principles 🕌, ensuring a respectful and trustworthy space for everyone 🤝.
Why should I use Mahbubi?
Mahbubi is perfect for those seeking meaningful, long-lasting relationships 💕.
Here’s why: Serious Connections: Find genuine, committed partners 💍. Innovative Features: Enjoy advanced search filters, profile boosts, and unlimited messaging 🌟. Safe Environment: We review all profiles to ensure a trustworthy community 🔒. Cultural Compatibility: Connect with Muslims and Arabs who share your values 🕌. Global Reach: Meet potential matches from around the world 🌍.
Join Mahbubi today and start your journey to find your perfect match ✨. If you have any questions or need help, please contact us 📞. We’re here to support you!
How can I use Mahbubi?
At Mahbubi, we make connecting with potential matches easy and fun 💖. Our user-friendly interface and simple features make finding your next great love a breeze 🔍💕.
Here’s how Mahbubi can enhance your journey towards finding love: Likes:
- See who has viewed and liked your profile.
- Keep track of the profiles you’ve viewed and liked 😍.
Discover: -Find new members and people nearby. -Use our sorting options to explore more 🎯.
Chats:
- Keep your conversations organized.
- Get an easy overview of your chats and sent messages 💬.
Mahbubi is designed to make your search for true love enjoyable and smooth. Start your journey with us today and experience the difference ❤️
Is Mahbubi free?
Mahbubi is a premium marriage service for people seeking serious relationships 🏆. By joining, you become part of a global community of individuals searching for lifelong partners ❤️.
Key Points:
- Global Community: Connect with like-minded people worldwide.
- Premium Features: Some features are free, but our premium features come with a small fee and enhance your search for love.
- Support and Innovation: By supporting Mahbubi, you help us continue to innovate and provide the best tools for finding everlasting love 😍.
- Premium Experience: We offer a superior experience that sets us apart from other marriage services.
- Smooth Journey: We make finding the right partner smooth and enjoyable 💖.
Join Mahbubi today and start your journey to find true love!
What is the minimum age to have a Mahbubi account?
Mahbubi is for adults 18 and older 😉. If you're under 18 👶🏻, please wait until you're of age to create an account.
We ensure all users meet the minimum age requirement for a safe platform. Thank you for understanding, and we look forward to welcoming you when you turn 18 ❤️.
Be patient, and Mahbubi will be here waiting for you to find everlasting love 😍.
Can I use Mahbubi all over the world?
Yes, you can use Mahbubi from anywhere in the world on any device! 💻📱🖥️ Just download the Mahbubi app from the App Store or Google Play, or visit Mahbubi on any internet browser. Enjoy! 😉
Sign Up
How do I sign up on Mahbubi?
It’s quick and easy! 💫
- Download the Mahbubi app or go to Mahbubi.
- Tap Sign up.
- Choose to register with your email, Apple ID, Google, or Facebook.
- Fill in your details and allow permissions.
That’s it — welcome to Mahbubi! 🥰
How do I choose a strong password?
Your password keeps your account safe 🔒. Here’s how to make it strong:
- Mix letters, numbers, and symbols.
- Avoid personal info (like your name or birthday).
- Don’t use common passwords (e.g. “123456”).
- Try a passphrase instead of a single word.
- Use a password manager for extra security.
A strong password = a safe Mahbubi experience 💪✨
Why did my Mahbubi sign up fail?
Don’t worry — it’s usually a small issue 😊 Try this:
- Make sure all fields are filled in correctly.
- Double-check your details.
- Check your internet connection.
If it still doesn’t work, send us a screenshot and short description, and we’ll help you as soon as possible 🙌
Why is my account under review?
We review all new profiles to keep Mahbubi safe and welcoming 💖. This usually takes a few hours, but can be longer during busy times ⏳.
Once approved, you can start exploring and chatting right away 🎉
Can I have more than one account on Mahbubi?
Each person can only have one account on Mahbubi ⚖️ This keeps Mahbubi safe, real, and authentic for everyone 🙌
Log in
What can I do if I forgot my password?
No worries! Reset it in a few steps:
- Go to the Mahbubi login page.
- Tap Forgot Password?
- Enter your email and click Reset Password.
- Check your email (and spam folder) for the reset link.
- Click the link and follow the instructions.
That’s it — you can now log back into your Mahbubi account 🎉 Need help? contact us 🔧
What can I do if I forgot my Apple ID, Google or Facebook password?
We can’t reset those for you, but here’s what to do:
- On the Mahbubi login page, choose the platform (Apple, Google, or Facebook).
- Follow the platform’s steps to recover your password.
- After updating it, sign in to Mahbubi again.
If it still doesn’t work, please contact the platform’s support team for help 🍀
What can I do if I didn’t receive the password reset email?
If the confirmation email hasn’t arrived, don’t worry:
- Check your Spam/Junk folder — it may be there.
- Still not found? contact us and we’ll help.
We’ll make sure you can start enjoying Mahbubi right away 🙌🏻🔧
What can I do if I didn’t receive the confirmation email?
If you haven't received the confirmation email, don't worry:
- Check Spam/Junk Folder: The email might be there.
- Contact Us: If you still can't find it, contact us, and we'll help resolve the issue.
We'll make sure you can start using Mahbubi as soon as possible 🙌🏻🔧.
What can I do if I can’t enter my Mahbubi account?
Having trouble accessing your Mahbubi account? Try this:
- Check your login details — make sure email and password are correct.
- Reset your password — click Forgot Password? on the login page.
- Check your internet connection — ensure it’s stable.
If it still doesn’t work, contact us and we’ll help you out 🔧
Why is my account banned?
We love helping singles create deeper connections 💖, but member security is our top priority 🔐.
Your account will be banned immediately if it violates Mahbubi's Terms of Use. Review the terms under Settings. If you have questions, please contact us 👍🏼.
Will I lose access to my Mahbubi account if I deactivate my Apple ID-, Google- or Facebook account?
No worries 😊 Deactivating these accounts won’t keep you from accessing Mahbubi. Just follow these steps:
- Go to Mahbubi sign-in.
- Press "Forgot Password?"
- Enter your Mahbubi email.
- Tap "Reset Password."
- Check your email (and spam folder) for the reset link.
- Follow the steps in the email to reset your password.
Done! ✌🏼
How do I log out?
Logging out of your Mahbubi account is simple:
- Open the Mahbubi app or website.
- Go to Settings ⚙️.
- Scroll down and tap Log Out.
You’re now logged out. See you next time! 👋🏼
Account
Can I change my gender on Mahbubi?
Mistakes happen, but for safety reasons, you can't change your gender after setting up your account ⚠️. To correct it:
- Create a new account with the correct information 🆕.
- Contact us to delete the incorrect account 🗑️.
We appreciate your understanding! 🙏🏼
How do I change my password?
Changing your password is easy:
- Go to Settings ⚙️.
- Click on the Password tab.
- Enter your current and new password.
- Click Save Changes.
- Choose a strong password with at least
- characters, including letters and numbers.
If you have any problems, please contact us for assistance.
How do I change my email?
To change the email on your Mahbubi account:
- Go to Settings ⚙️.
- Select Email 📧.
- Enter your new email address.
- Verify it with the code sent to your new email 📩.
Once verified, your new email will replace the old one. That's it! 🎉
Why did I receive an email confirming my email?
You received this because you signed up for Mahbubi or updated your email 📧.
Didn't Sign Up or Change Your Email? Someone else might have used your email. Please contact us immediately so we can investigate and protect your account 🛡️.
For any other questions, feel free to contact us. We're here to help 😊.
How do I change my notifications settings?
You can easily adjust your notification settings on Mahbubi to receive alerts about new messages, matches, and other activities 🔔.
iPhone:
- Go to iOS Settings ⚙️.
- Tap Notifications 📲.
- Select Mahbubi and allow notifications.
Android:
- Go to your phone’s settings ⚙️.
- Tap Apps 📱.
- Select Mahbubi, then tap Notifications under App settings and activate Show notifications.
Chrome:
- Click the three-dot icon at the top right
- Select Settings ⚙️ and click Advanced.
- Under Privacy and security, select Site settings 🔒 and turn on notifications.
Safari:
- Click Safari at the top of your screen 🍏.
- Select Preferences and go to the Websites tab.
- Tap Notifications and allow Mahbubi permission.
Firefox:
- Go to Mahbubi 🌐.
- Click the information icon next to the URL.
- Select Permissions and adjust notification settings.
That's it! You're all set to receive notifications according to your preferences 😊.
How do I connect my Mahbubi account to my Apple ID?
If you have an Apple ID, you can easily connect it to your Mahbubi account 👍🏻. Follow these steps:
- Go to Profile
- Tap Settings
- Tap Connections
- Tap Connect
- Follow the instructions from Apple
And there you go! 👏🏻
How do I connect my Mahbubi account to my Google account?
If you have a Google account, you can easily connect it to your Mahbubi account. Follow these steps:
- Go to Profile
- Tap Settings
- Tap Connections
- Tap Connect
- Follow the instructions from Google
You’re now connected 💫
How do I connect my Mahbubi account to my Facebook account?
If your Facebook account is full of photos where you look like a superstar 😎, you can easily connect it to your Mahbubi account. Just follow these steps:
- Go to Profile
- Tap Settings
- Tap Connections
- Tap Connect
- Follow the instructions from Facebook
Enjoy 🤳
My Mahbubi account is connected to the wrong Apple ID, Google account or Facebook account. How do I correct this?
No worries, here's how to fix it:
- Go to your Profile and tap Settings ⚙️.
- Select Connections 🔗.
- Tap Disconnect next to the wrong account ❌.
- Tap Connect to link the correct account 🔄.
- Follow the on-screen instructions 📲.
If you need further assistance, please contact us. We're here to help! 😊
How do I change language on Mahbubi?
Changing the language settings is easy:
- Go to your Profile and tap on Settings ⚙️.
- Find the Language option 🌐.
- Select your preferred language from the list. The changes will take effect immediately.
How do I delete my account?
To delete your Mahbubi account:
- Go to your Profile and click Settings ⚙️.
- Scroll down and select Delete account 🗑️.
- Follow the on-screen instructions to confirm 📲.
Your account will be deleted permanently within 48 hours. Please note that all data, including your profile, messages, and matches, will be lost. If you change your mind, you'll need to create a new account.
If you have any issues, please contact us. We're here to help! 😊
Profile
How do I edit my profile information?
You can spice up your profile and update your info by going to Edit Profile ✍️. The more details you provide, the better matches we can find for you 👩❤️👨.
How do I change my name?
To change your name, go to Edit Profile ✍🏻.
How do I change my profile text?
If you want to update your profile with new content, you can write a few words about yourself and what you’re looking for under Edit profile ✍️
Please note that you can get the most out of your profile with a positive and engaging profile text that can attract more potential matches 🤩
Why can’t I change my profile text or name?
If you can't change your profile text or name, try logging out and back in.
If the issue persists, please contact us and we'll help you troubleshoot 🔧.
What does it mean that my changes are under review?
When your changes are under review, we're ensuring they comply with our Terms of Use 🗒️✅. This helps maintain Mahbubi's high quality 🏆.
We strive to complete reviews within a few hours. Thank you for your patience 🥰.
Why are my changes not approved?
We review all profile changes to ensure Mahbubi remains safe and respectful 🗒️✅. If your changes were not approved, they might have violated our guidelines.
Please review our guidelines and try again. If you have any questions, feel free to contact us. We're here to help!
Photos
How do I add photos to my Mahbubi profile?
Photos are your best tool for a great first impression 🤩. Here’s how to add them:
- Go to Edit Profile.
- Select Add Photos.
- Choose your photos.
Pro Tip: Clear, smiling photos attract the most Likes 😎.
How do I delete my photos?
To delete a photo from your Mahbubi profile, follow these steps:
- Go to your profile by tapping on your profile picture.
- Tap on "Edit profile" button.
- Find the photo you want to delete and tap on it.
- Tap on the "Delete" button in the bottom right corner of the photo.
- Confirm that you want to delete the photo by tapping on "Delete" again.
And that's it! The photo will be deleted from your Mahbubi profile.
Why are my photos being reviewed?
At Mahbubi, your safety is our top priority ❤️. We review all photos to ensure they meet our guidelines and maintain high community standards 🏆.
We strive to review photos quickly and appreciate your patience.
Why are my photos not visible on my profile?
If your photos are not visible, they might have been removed for these reasons:
- Person under 18
- Blurry or unclear face
- Someone other than you
- Nudity
- Promoting hate or violence
- Personal contact information
If you have questions, feel free to contact us 👍🏼.
Why are my photos not visible on my profile yet?
To ensure a safe experience 🏆, we review all photos before approval 📸. This usually takes a few hours 💫.
Why did my photo upload fail?
If your photo upload failed, check the following 🔧:
- Photo size should not exceed 2 MB.
- Photo type must be JPEG, BMP, GIF, or PNG.
- Ensure Mahbubi has access to your photos in device settings.
If you need further assistance, please contact us 👍🏼.
What is an avatar, and why is it used?
An avatar 🧑🎨 is a customized graphic or illustration that represents you on the app if you choose not to upload a personal photo 🖼️.
It allows you to maintain your privacy 🔒 while still showcasing your personality ✨.
Can I use an avatar instead of uploading a photo?
Yes, you can use an avatar 🧑🎨 as your profile image if you prefer not to upload a photo 🖼️.
This helps you stay private 🔒 while still participating in the app 💬.
Are avatars customizable?
Currently, the default avatars 🧑🎨 are not customizable ⚙️. However, we’re working on adding features that will allow you to personalize your avatar ✨ in the future.
Why does the app assign a default avatar to my profile?
We assign a default avatar 🧑🎨 to ensure your profile has a visual element 👁️ that makes it more engaging and approachable 🤝 for other users — even if you don’t upload a photo 🖼️.
Can I maintain my privacy if I upload a profile picture?
Yes, you can control the privacy 🔒 of your profile picture 🖼️. In the app settings ⚙️, you can choose who can see your photo 👀, allowing you to interact freely 💬 while still protecting your privacy 🤫.
Why do I need to upload a photo to see others' profile pictures?
To ensure fairness ⚖️ and encourage mutual interaction 🤝, you need to upload a profile picture 🖼️ before viewing others' photos 👀. This helps create a more balanced and respectful experience 🌟 for everyone on the app.
Location services
How can I set my location preferences on Mahbubi?
You can customize your search to match people by location in 3 ways:
- 🌍 Global – See profiles from anywhere in the world.
- 🏳️ Country – Select one or more countries (up to 10) where your matches live.
- 📍 Distance – Use the slider to set how far matches can be from you (e.g., 80 km). You can also limit results to your current country only.
💡 If you see “Location unavailable”, make sure location permissions are enabled for the Mahbubi app in your phone settings.
Don’t forget to tap Save after choosing your preferences.
Contacting profiles
How do I contact other members?
Start a conversation on Mahbubi
- Visit a profile that catches your eye.
- Tap the message icon to open chat.
- Say hello and start the conversation.
Take the first step — you never know where it might lead ✨ Good luck & happy chatting! 💌
What is Instant Chat
Instant Chat 💬 is a feature that allows you to send or respond to messages instantly, making it easy to connect with others 🤝.
Instant Chat lets you message a member without waiting for a match ✅. As a non-premium member, you’ll receive one free Instant Chat every day 🗓️.
What is “Love is Blind” on Mahbubi
Love is Blind is a special feature where you connect through words before seeing faces 💬💖.
- Chats start blind, private, and anonymous.
- You decide when to reveal, match, and continue.
- Respect is key — zero tolerance for disrespect 🚫.
- You have a limited number of blind chats each day, making every connection more meaningful ✨.
It’s all about creating deeper bonds, where hearts meet before appearances 🌹.
Why are my Likes, Instant Chat, or Live Chat limited?
Sometimes certain features may be limited. This can happen if:
- You’ve reached your daily limit 📅
- Your profile is under review 🔍 to make sure it follows our community guidelines 📖
Once everything checks out or your daily limit resets, you’ll be able to use these features again normally ✨
Where do I find the sent messages?
Chats 💌 The Chats tab is where all your conversations live — from new messages to ones you’ve already sent. It’s the best way to keep track, stay connected, and keep the spark alive ✨
Likes 😍 On the Likes page, you’ll see who you’ve liked and viewed — and who’s liked and viewed you back. It’s the easiest way to spot mutual interest and discover potential matches 💕
Stay engaged, explore, and let every message or like bring you closer to someone special 🌹
How can I see if my message has been received?
To see if your message has been received:
- Go to the Chats section 💬.
- Check the message status: Look for a checkmark ✔️ or "Delivered" notification 📩.
These indicators show your message has been successfully delivered.
Can I cancel a sent message before the receiver opens it?
Once sent, messages are delivered instantly and can't be canceled or deleted 🚫✉️.
Take your time to compose thoughtful and respectful messages. Effective communication builds meaningful connections 💬💕.
Why did I loose a message?
If a message disappears, here’s why it might happen:
- Profile deletion: The person deleted their profile 🗑️
- Account ban: Their account was banned 🚫
- Blocking: One of you blocked the other 🛑
These chats are permanently deleted and can’t be recovered. But don’t be discouraged — keep exploring, start new conversations, and open the door to meaningful connections 💖
Can I contact a member of the same gender?
On Mahbubi, you can only communicate with members of the opposite gender 💑. This helps users find potential partners who align with their romantic preferences and relationship goals ❤️.
How do I get more matches?
To increase your connections on Mahbubi, try these tips:
- Complete Your Profile: Fill out your profile with detailed information and interests. A complete profile attracts more attention 📋.
-Upload High-Quality Photos: Use clear, high-resolution photos that showcase your personality. Smiling and engaging photos often receive more likes 📸.
Be Active: Regularly log in and engage with the app. Browse profiles, send likes, and start conversations 🔄.
Send Thoughtful Messages: Personalize your messages based on their profile. Thoughtful and genuine messages are more likely to get responses 💬.
Use Search Filters: Utilize search filters to find members who match your preferences. This helps you connect with people who share your interests 🔍.
Stay Positive and Patient: Building connections takes time. Stay positive and patient, and keep engaging with new people 😊.
By following these tips, you'll increase your chances of making meaningful connections on Mahbubi. Happy connecting! 💕
How do I block someone?
Your safety and well-being are our top priorities at Mahbubi. If you encounter a member who displays suspicious behavior or violates our community guidelines, you can block them to prevent further contact.
To block a member:
- Go to their profile. 2: Click the three dots in the top right corner
- Select Block 🚫.
Once blocked, they will not be able to contact you or view your profile.
To manage your blocked members:
- Go to Settings ⚙️.
- Select Blocked profiles to see and manage your block list.
If you wish to unblock someone, you can do so from the same section.
By blocking and reporting any concerning behavior, you help us maintain a positive and secure environment for everyone. Our team will review reports and take appropriate action.
Thank you for helping us keep Mahbubi safe and enjoyable for all users. 😊
Can I appear offline?
Currently, Mahbubi allows you to choose who can find and see your profile 🔒. You can select from the following options:
- Everyone 🌍: Your profile is visible to all users.
- Liked 💖 (Private Mode): Your profile is only visible to users you have liked.
- Matches 🤝: Your profile is hidden from everyone except your matches and ongoing chats.
This gives you more control over your privacy while still enjoying meaningful and real-time connections 😊.
How do I get better at finding love online?
We understand the importance of supporting our members in their journey to find love. That's why we offer "Online Success," a resource filled with practical advice and guidance to help you make the most of your interactions with other singles, both on and off Mahbubi.
Inside "Online Success," you'll find:
- Valuable tips and insights 💡
- Information to enhance your online dating experience 🌟
- Tools to navigate the world of online dating successfully 🛠️
Explore "Online Success" to increase your chances of finding that special someone. Happy reading and best of luck in your search for love! 💕📖
Premium membership
What is Premium membership?
A Premium Membership on Mahbubi unlocks exclusive features to enhance your online dating experience:
- Unlimited Chat: Send unlimited messages 💬.
- 20 Instant Chats daily 💬📅
- Unlimited Likes: Show interest in as many profiles as you want ❤️.
- See All Photos: View every photo on profiles 📸.
- Advanced Search: Use all search filters 🔍.
- Boost Visibility: Stand out and get noticed 🌟.
- Premium Badge: Attract more attention 🏅.
Upgrade to Premium Membership to make the most of your Mahbubi experience and increase your chances of finding love! ⭐️
Is there a trial period?
Currently, Mahbubi does not offer a trial period for Premium Membership. We believe in providing a high-quality experience for our committed members from the start ⭐️.
If you have any questions or need more information about the benefits of Premium Membership, please feel free to contact us 📞.
How do I know the expiration date of my Premium membership?
To find out the expiration date of your Premium membership 😊
- Open the Mahbubi App: Go to your profile.
- Go to Settings: Tap on the settings icon.
- Select Membership: Here you will see the details of your Premium membership, including the expiration date.
If you have any further questions, please contact us👨🏼🔧👷🏽.
How do I cancel my Premium membership subscription?
To cancel your Premium membership subscription, follow these steps:
- Open the Mahbubi App: Go to your profile.
- Go to Settings: Tap on the settings icon.
- Select Membership: Find your Premium membership details.
- Tap Cancel Subscription: Follow the prompts to confirm your cancellation.
Your subscription will remain active until the end of the current billing period.
If you have any further questions or need assistance, please contact us 👨🏼🔧👷🏽
Payment
What's the processing time for purchasing?
As soon as your payment is completed, you’ll have instant access to the Premium features you purchased. No waiting time.
If you experience any problem accessing your account after payment, pleasecontact us. Our team is here to help ensure you enjoy a smooth experience on Mahbubi.
Is the payment process safe?
Yes ✅ Your safety is our top priority. All payments on Mahbubi follow strict security standards (PCI DSS) to protect your information. This includes advanced encryption and secure protocols to keep your card details safe.
You can make payments with peace of mind. If you have any concerns, contact us.
Which payment methods are accepted?
Mahbubi accepts a variety of payment methods to ensure convenience for our users. You can use the following methods to pay for your Premium membership:
💳 Credit/Debit Cards: Visa, MasterCard, American Express, and Discover. 📱Mobile Payments: Apple Pay and Google Pay.
If you have any questions or need assistance with the payment process, please contact us. We’re here to help!
Payment problems
I can’t complete a payment. What should i do?
Having trouble with your payment on Mahbubi? 💳
Here are some quick tips that often solve the problem:
- Check your payment info: Make sure your card details are correct, not expired, and has enough funds.
- Account settings: Verify your billing address, Apple ID, or Google Play info is up to date.
- Internet connection: Switch between Wi-Fi and mobile data if needed.
- Retry the payment: Close and reopen the app, then try again.
- Try another method: Use a different card or a gift card.
- Update the app: Always use the latest version of Mahbubi.
- Contact your bank: Some payments are blocked for security reasons.
If none of these work, please contact us— our support team will help you right away. Thank you for your patience! 🌟
Can I transfer my Premium membership to another account?
Your subscription is connected to the account used to subscribe, so it’s not possible to transfer your Premium membership to another account. If you have any further questions, please let us know👨🏼🔧👷🏽.
Technical issues
How do I report a technical issue?
Sometimes technology has hiccups, but keeping Mahbubi updated ensures smoother performance and a better experience. 📲✨
Having issues? If something isn’t working, please contact us. Share a short description and, if possible, a screenshot to help us understand. Our team will investigate and fix it quickly. 🛠️🔍
Thank you for helping us keep Mahbubi running smoothly. 🙏💖
Report profiles
How do I report someone?
Should you encounter a member who violates the rules of conduct at Mahbubi, we encourage you to report the case to us. We take such reports seriously and are committed to maintaining a safe and respectful environment for all users.
Here's how you can report a member:
- Go to the profile of the member you want to report.
- Click on the settings feature in the upper right corner of the profile.
- Select the option to report the member.
- Provide a detailed description of the reason for reporting, including any relevant information or evidence.
Once we receive your report, our team will review the information and take the necessary measures to address the situation. Your contribution to maintaining a high standard of behavior on Mahbubi is greatly appreciated, as it helps us create a positive and enjoyable experience for all members. Thank you for your cooperation!
What can I do if my Mahbubi account has been compromised?
If you believe that your account has been compromised or if you suspect any suspicious activity, we recommend taking immediate action to secure your account and protect your personal information. Here are some steps you can take:
- Change your password: Update your Mahbubi account password to a strong and unique one that is not easily guessable. Avoid using common passwords or sharing the same password across multiple platforms.
- Change the email connected to your Mahbubi account: If you suspect that your email account associated with Mahbubi has also been compromised, change the password for that email account as well. Consider enabling additional security measures, such as two-factor authentication, to further protect your email account.
- Log out from all devices: To ensure that no unauthorized person has access to your account, log out from all devices that you have used to access Mahbubi. This will help prevent any ongoing unauthorized activity.
- Check your email account: Review your email account for any suspicious activities, such as unrecognized login attempts or unusual emails. If you notice any unauthorized access or suspicious emails, take appropriate actions, such as reporting it to your email provider and changing your email account password.
- Report the incident to us: If you continue to experience suspicious behavior or believe that your content has been shared without your consent, please report this to us. Provide us with detailed information about the issue, including any relevant screenshots, the name of the member involved, and any additional information that can assist us in investigating the matter.
Once we receive your report, our team will review the information and take the necessary measures to address the situation and ensure the security of your account. Your privacy and safety are our top priorities, and we are committed to maintaining a safe and secure environment on Mahbubi.
If you have any further concerns or questions, please don't hesitate to contact us. We're here to assist you.
How do I report an impersonation or fake profile?
If you come across a Mahbubi account that is using your photo or personal information without your consent, it's important to report the case to us. Here's how you can do it:
- Go to the profile of the account that is using your photo or personal information.
- Click on the settings button or options menu, typically represented by three dots or lines.
- Look for the option to report the profile or user.
- Provide a detailed description of the situation and the reason for reporting. You can mention that the account is using your photo or personal information without your consent.
- Submit the report.
Once we receive your report, our team will review the information provided and take the necessary measures to address the situation. We take such reports seriously and will work to ensure that your rights and privacy are protected.
Thank you for helping us maintain a safe and respectful community on Mahbubi. If you have any additional concerns or questions, please feel free to contact us.
How do I report an underaged member?
If you come across an account on Mahbubi that belongs to a minor (under 18 years old), it's important to report the case to us. Here's how you can do it:
- Go to the profile of the account that belongs to the minor.
- Click on the settings button or options menu, typically represented by three dots or lines.
- Look for the option to report the profile or user.
- Provide a detailed description of the situation and the reason for reporting. You can mention that the account belongs to a minor who is underage.
- Submit the report.
Once we receive your report, our team will review the information provided and take the necessary measures to address the situation. Protecting the safety and well-being of minors is of utmost importance to us, and we will take appropriate actions based on the circumstances.
Thank you for helping us maintain a safe and responsible community on Mahbubi. If you have any additional concerns or questions, please feel free to contact us.
What should I do if a member asks me for money?
If someone on Mahbubi is requesting money from you, it's important to report the case to us immediately. Here's how you can do it:
- Go to the profile of the person who is requesting money from you.
- Click on the settings button or options menu, typically represented by three dots or lines.
- Look for the option to report the profile or user.
- Provide a detailed description of the situation and the reason for reporting, mentioning that the person is requesting money from you.
- Submit the report.
Once we receive your report, our team will review the information provided and take the necessary measures to address the situation. Protecting our members from scams and fraudulent activities is a top priority for us, and we will take appropriate actions based on the circumstances.
Thank you for being vigilant and helping us maintain a safe and trustworthy community on Mahbubi. If you have any additional concerns or questions, please feel free to contact us.